Due to the way our e-commerce platform is set up, our Gift Vouchers work a little differently than a traditional Gift Card that you may have used at a brick-n-mortar store. We recommend that you read this short FAQ before purchasing or redeeming a Gift Voucher at our shop.
Q: What exactly am I purchasing when I buy a "Gift Voucher"?
A: When you buy a voucher you are purchasing a coupon code that allows a recipient to deduct this amount from their entire purchase at the time of checkout. For example, let's say the recipient has a total of 3 items in their cart for a total of $35 + applicable taxes & shipping. Applying a $20 gift voucher code at checkout would reduce their total to $15 + applicable taxes & shipping.
Q: How many times can a Gift Voucher code be applied? Is there a minimum purchase?
A: Gift Voucher codes are good for one-time use only, and must be used in their entirety in one transaction. For example, to redeem a $20 gift voucher, one must have at least $20 worth of merchandise in their cart before any applicable taxes & shipping.
Q: Can Gift Vouchers be used to pay for taxes and shipping?
A: Unfotunately, these coupon codes cannot be applied to taxes or shipping costs at this time. This is the main difference between this system and a traditional brick-n-mortar gift card. We have heard that our e-commerce platform may be changing this policy in the future, if and when this happens we will gladly be changing over these vouchers to regular gift cards.
Q: Do these Gift Vouchers have an expiry date?
A: No. Much like regular gift cards in Canada, these vouchers will never expire. They will retain the exact dollar value that was paid for them and will be redeemable at our shop for the duration of our existence online.
Q: Can these vouchers be redeemed for any items in your shop? What about custom embroidery or already discounted items?
A: Yes, these vouchers can be applied to any items in our shop, regardless if they are regular priced, sale items or bulk discounted. They can be applied to custom embroidery charges as well. The only thing they cannot be used to purchase is another gift voucher.
Q: Why do you email the voucher code to the sender and not directly to the chosen recipient?
A: It is much less likely to end up in your recipients spam box if we email the coupon to you, and you forward it to your chosen recipient. Also, in some cases people like to buy gifts before assigning them to a specific person (this is why the recipient's name is not a required field). If you wish to have us email the voucher directly to your recipient anyway, simply put their email address in the form in place of your own.
Q: Do you charge taxes or shipping when purchasing a Gift Voucher?
A: No. However, taxes and shipping may apply to items purchased with the redemption of gift voucher.
Q: How do I redeem a Gift Voucher that I have been given?
A: After adding some items to your shopping cart, proceed to the checkout page. Fill out your shipping details on the first page, and proceed to the next page where you enter your credit card details. At the top of this page there is a field to enter your discount code. Your total will be updated automatically.
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